Delivery Channels Integration

Delivery Channels

The Banking scenario is ever changing to cater to the demanding needs of customers. A Bank is no longer a place where one goes physically to manage accounts. Instead, banks are gearing up to provide a host of services to their customers through all possible delivery channels that include Automated Teller Machines, Tele-Banking, Mobile Phone Banking, Kiosks, Any Branch Banking, Internet Banking or even a terminal placed at the customers' own premises.

Thus with the advent of state-of-the-art technology banking has literally come to the doorstep of the customer.

Integration Services

This department caters to application design and development for integrating delivery channels with the core banking application. Typically, interfacing is done with a third party.

Tools and/or services as per pre-set standards. The final aim in such integrations is to converge towards a more generalized interface i.e. the ISO 8583 interface whereby all delivery channels find a common gateway for interaction with the banking application database.

The following is the list of interfaces and applications from the Integrated Services Department.

ATM Banking interface with ISO 8583 (87) and ISO 8583 (93) standards

• SMS Banking
• Any Branch Banking System
• Kiosks
• Remote Customer Terminal
• Tele-Banking with Interactive Voice Response
• Internet Banking